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Help and Support Forum » only counter but no flags » February 1, 2016 2:34 am

Jeremy
Replies: 4

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The reset tool resets your counter entirely, removing all historical visits.  All of your flags are part of your visit history. Unfortunately, your previous flags cannot be restored after a reset.

Help and Support Forum » only counter but no flags » February 1, 2016 2:30 am

Jeremy
Replies: 4

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Hi House,

If you have used your counter's reset tool, you will start over with zero flags. That appears to be what occurred here.

Help and Support Forum » Lose my Counter :( » January 28, 2016 6:01 pm

Jeremy
Replies: 24

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Regenerating your HTML code will never reset your counter or cause any flags to be lost.

Help and Support Forum » For Jens - About Forum Rules » January 22, 2016 8:31 pm

Jeremy
Replies: 2

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Hi SO,

If you are posting a message because the topic interests you, then your sole purpose for posting wouldn't be for bumping it to the top of the page. http://cdn.boardhost.com/emoticons/happy.png

Help and Support Forum » My account and flagcounter closed ? » January 13, 2016 5:41 pm

Jeremy
Replies: 10

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Hi tiger,

I'm seeing two different Flag Counters installed on that site, but neither of them have been upgraded to Flag Counter Pro.  I found the counter at http://s01.flagcounter.com/more/mIRY/ registered to your email address and this counter has been upgraded, but does not appear to be installed on your site.  Please be sure to log into the Flag Counter Management section for that counter to use the Regenerate HTML Code option so that you can use the counter that you upgraded.

Help and Support Forum » My account and flagcounter closed ? » January 10, 2016 8:05 pm

Jeremy
Replies: 10

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Hi tiger,

What is the address of your counter?

Flag Counter Pro » Yearly reset of Flag Counter Pro » January 2, 2016 11:28 pm

Jeremy
Replies: 10

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Hi holostudio,

I'm sorry that this has been such an inconvenience. I have reset your counter manually and there should be no trace of your past visitors.

We have several mechanisms in place to prevent lost data, and the reset tool is not widely used.  Nevertheless, it should have been working correctly and I have put some updates in place to ensure that it will in the future.

I hope you will place the counter back on your site at this time. http://cdn.boardhost.com/emoticons/happy.png

Help and Support Forum » My account and flagcounter closed ? » January 2, 2016 11:16 pm

Jeremy
Replies: 10

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Hi joc,

After a Flag Counter Pro subscription is not renewed, the counter is converted back to a free counter.  You are welcome to use the free version of our service, but the regional flags and statistics you collected as a Flag Counter Pro user will no longer be shown on your counter. 

I am not seeing any indication that your counter has been closed, what sort of problem are you having?

Flag Counter Pro » Yearly reset of Flag Counter Pro » December 30, 2015 11:48 am

Jeremy
Replies: 10

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Hi holostudio,

The pageview count should definitely reset when you reset your counter.  Can you try again?  Otherwise, post the address or send me the address of your counter and I can see what might be going wrong, or manually reset your counter.

Help and Support Forum » Newest and own country » December 24, 2015 1:46 am

Jeremy
Replies: 7

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Hi nimo,

I have located your counter and Paypal subscription.  I see that this counter was not registered.  I have requested a manual registration of your counter, and you should check your Paypal email address for the password for your counter.  The email from February was probably for a different counter.

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